Virgin Mobile PAC Code: Keep Your Phone Number When Changing Networks

Whether you're joining Virgin Mobile or leaving for a different network, it's a straightforward process to keep your old phone number.

Virgin PAC CodeIf you're leaving Virgin and joining another network or if you're leaving another network in order to join Virgin, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving Virgin For Another Network

Virgin Mobile

If you're leaving Virgin Mobile and joining another network, you can take your phone number with you.

Start by asking Virgin to issue you with a PAC Code. You can get a PAC Code from Virgin Mobile by calling 789 on your Virgin Mobile handset. Alternatively, dial 0345 6000 789 from any other phone.

You can request a PAC Code over the phone at any time during Virgin Mobile's opening hours:

Monday - Friday8.00am - 11.59pm
Saturday8.00am - 11.59pm
Sunday8.00am - 11.59pm

It's always free to get a PAC Code from Virgin Mobile (it's your legal entitlement). After getting your Virgin PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:

PAC Code Finder: How to use your Virgin PAC Code

Your new network provider:

Joining Virgin From Another Network

Virgin Mobile

If you're joining Virgin Mobile from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to Virgin Mobile.

After getting the PAC Code, you should order your new handset or SIM card directly from Virgin's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest Virgin deals, please see this page on Virgin Mobile's website.

Get the Latest Deals from Virgin Mobile »

Once Your New Phone Arrives...

Once your new phone or SIM card arrives from Virgin Mobile, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.

Once you're happy to continue with the transfer, You can give the PAC Code to Virgin Mobile by calling 789 on your Virgin Mobile handset. You can also call 0345 6000 789 from any other phone.

If your PAC Code is provided before 6.00pm, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays). For PAC Codes submitted after the 6.00pm cut-off, you'll need to wait one extra working day for your number to be transferred.

Upgrading Your Plan On Virgin

Virgin Mobile
Virgin Mobile

If you're simply upgrading to a newer handset or tariff, it's not necessary to use a Virgin Mobile PAC Code. You can simply upgrade via Virgin Mobile's website. For more information, please select the type of tariff you're planning to move to:

More Information

For more information, please see the Virgin Mobile website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.

For discussion, please see the comments on this page. They show other people's experiences either when using a Virgin PAC Code or when transferring their phone number from another network to Virgin Mobile.

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About Ken

Ken Lo

My passion is helping people to get the most out of their mobile phone. I've been blogging at Ken's Tech Tips since 2005.

Aside from writing about mobile technology, my interests are in software development, digital marketing and physics. Outside of the blog, I work with numerous technology companies helping them to explain their product and helping them to market it to consumers. Please get in touch for more information.

Your Comments

We would love to hear your comments: either about using a Virgin Mobile PAC Code or transferring your phone number from another network to Virgin Mobile. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1100 comments about transferring a phone number, please see the main PAC Codes article.

  1. Mike said:

    Hi,

    Last year I ported my Vodafone PAYG mobile number to Post Office Mobile with no problems. Unfortunately Post Office Mobile is now closing so I’ve now ported over to Virgin Mobile.

    The first day after the port took place, I could make calls from my phone with the Virgin Mobile SIM installed, but calls to the newly ported number went to Post Office Mobile voicemail. That has finally been resolved and even texts work too. However …..

    My Voicemail is inactive, even though I apparently have a voicemail, when I connect to the service (which I correctly set-up prior to the port per Virgin’s website) I get a message ““Calls to this number are barred”. The number shown on the mobile with the voicemail is +440027913000*** which is obviously incorrect for a UK number.

    Also my online account with Virgin Mobile now shows a nil balance and just my initial temporary number from VM. My online account for Post Office Mobile still shows my number being there – I understand the 2 systems are not able to both show the ported number.

    Having spoken to Virgin Mobile staff numerous times, they say the porting process had problems, From various Google searches it appear there are ‘files’ that are transferred over to the new operator, which appear not to have been done so. As my number was initially with Vodafone should it be they that transfer some files to Virgin Mobile, not Post Office Mobile, and if so, how can I get someone to actually do this.

    Many thanks in advance for any help &/or advice you can offer.

    1. Ken Lo
      Ken replied:

      Hi Mike,
      Sorry to hear about the problems you’re having transferring a phone number from the Post Office Mobile to Virgin Mobile. Unfortunately I can’t provide any more detailed advice here – it definitely sounds like something has gone wrong during the transfer process, but I think only Virgin Mobile will be able to investigate this for you (as the receiving network, they’re responsible for resolving your porting issues). If you’re struggling to get this problem resolved, I’d consider making a formal complaint in writing to Virgin (at the very least, this will get your problem escalated and hopefully resolved a bit faster).
      Ken

  2. Morgan said:

    Hi I want to make my old o2 number my new number on my new virgin phone I have the PAC from o2 and I know you have to call 789 but what do I need to do when I call it ? As in what do I press in order to give you my PAC and be able to have my old number on my new phone ?

    Transferred a phone number from O2 to Virgin Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Morgan,
      Thanks for your comment. If you call 789, you’ll reach Virgin Mobile’s customer services department. You can then speak to a customer services advisor to give them your PAC Code. Unfortunately, I don’t believe they have an automated service for you to provide this code.
      Hope this helps,
      Ken

  3. Silviya said:

    Hi,I did gave Virgin my Giffgaff PAC number to port old number to my new Virgin sim card. BUT Virgin port my number to a wrong account. So this other person had my number and even didnt know that Virgin changed her mobile fone number!!! And now Virgin saying that this whole situation is really rare and I can not have my number back neither this other custumer could reverce back to her original Virgin number!!1 What can we do about this???????

    Transferred a phone number from giffgaff to Virgin Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Silviya,
      Sorry to hear about the problem caused by Virgin Mobile. Did you manage to resolve the problem in the end or is it still ongoing as of today? I strongly recommend you make a formal complaint in writing to Virgin Media – hopefully this should escalate the issue to someone who can investigate it further.
      Ken

  4. Sheila said:

    Nightmare! Virgin supplied the PAC COde with no trouble. It took me 2 hours and 3 phone calls to get through to Orange and get the right person to talk to. After waiting 3 days I discovered they had transferred my Virgin number to someone elses phone. I have been promised that it will be sorted in 24 hours. Will believe it when I see it. Virgin customer service is far superior, just a shame that they are not as competitive on price.

    Transferred a phone number from Virgin Mobile to Orange (filter to show only these comments)

  5. Melvyn Burton said:

    Hi Ken,

    You say ‘Once the phone number has been transferred to Virgin Mobile, your account on Orange will automatically be closed. You’ll receive a final bill for any outstanding charges’. I’m currently on pay as you go, so will the refund my any outstanding credit?

    Thanks

    Melvyn

    Transferred a phone number from Orange to Virgin Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Melvyn,

      Thanks for the comment! If only it worked in such a fair way… unfortunately any remaining Pay As You Go credit will be forfeited during a number transfer. For Pay Monthly, it works slightly differently… if your account is in credit you’d then be able to claim a refund.

      Sorry to bear the bad news for PAYG users: you’ll either need to use up remaining credit or you can instead donate it to charity (e.g. to Cancer Research UK). If you do neither, then it’s retained by Orange as profit.

      Ken

  6. janette said:

    Hi,Ken,will I be able to keep pictures after switching from Virgin to Tesco mobile?

    Transferred a phone number from Virgin Mobile to Tesco Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Janette,
      Changing your mobile network won’t affect the photos on your phone. If you’re upgrading to a new smartphone, you might need to copy your photos across. Take a look at my guides on transferring your data between Android devices. Alternatively, from iPhone to Android or from BlackBerry to Android.
      Hope this helps!
      Ken

  7. Becca said:

    Hi Ken,
    If you use your temporary number before attempting to switch, does that mean that you can’t switch your number over?

    I recently got a new phone and used the number provided to make calls and send texts, intending to switch my number over to my old phone number at a later date.

    I got a PAC code from Virgin (my provider for my old pay as you go number) and phoned my new provider for my new contract, TalkMobile.

    They said that ‘a PAC code can only be used at the point of sale not once you’ve started using it, so it can’t be done.’

    Is this true? I have used a PAC code in the past to transfer an old number over to a new phone about a week after I bought the new phone, so I don’t see how it can be.

    Thanks in advance for your help 🙂

    Transferred a phone number from Virgin Mobile to Talkmobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Becca,

      Thanks for getting in touch! I’ve just taken a look at the Talkmobile website and it seems like they have a really bizarre policy on number porting. When moving to Talkmobile PAYG, you can call up and provide your PAC code at any time. However, when moving to Talkmobile Pay Monthly, you need to provide your PAC code at the point of sale. As far as I’m aware, no other network enforces this requirement (you can normally port in your number at any time, even after using the temporary phone number). Sorry that this is not more helpful – you could perhaps discuss things with Talkmobile Customer Services and see whether they might be able to process the request for you. There is no technical limitation in the number porting system – the only limitation is from Talkmobile’s side.

      Ken

  8. Kristian said:

    Hi there 🙂 just a quick question to check if everything is going smoothly with my switch from an Orange SIM to a new Virgin one (changed to a new rolling contract with better coverage) – is it normal for my mobile internet, texts and calls on my new activated SIM/contract to be completely down during the “port date” (which if I understand it correctly is the 24-hour period for my PAC code to be transferred and for me to get my old number back). Hopefully this lack of service is just temporary and hopefully as soon as my new number is reset, my new contract and its features will be up and working as normal automatically?
    Thanks 🙂

    Transferred a phone number from Orange to Virgin Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Kristian,

      Thanks for getting in touch. When you lose coverage on the Virgin SIM, you should restart your phone. Upon doing this, the service should come back but with calls & texts to your old number now being routed to your new SIM.

      Hope this helps!

      Ken

      1. Kristian replied:

        Hey, thanks for the reply – I have tried restarting it a couple of times and still no internet or calls coverage, texts are apparently working though.Getting a bit worried as it’s all meant to be sorted and switched over by midnight at the latest, and one of my contacts replied saying my number’s back to the old one so presumably it should be done! :S

        1. Ken Lo
          Ken replied:

          Hi Kristian,

          It’s really bizarre that texts are working but calls aren’t – sorry I don’t have an explanation for this. My recommendation would be to go to Virgin Customer Services (call 0845 6000 789 from your landline). For internet I’d normally recommend looking at your APN settings. You can find the APN settings for Virgin here. That said, the fact that calls aren’t working might indicate it’s another problem.

          Sorry to not be of more assistance and I wish you the best of luck resolving the issue with Virgin. If you do find out the problem, it would be great to know so we can share this with other readers.

          Many thanks,

          Ken

  9. Natty Lee said:

    Hi Ken, my husband is getting an iPhone on a contract with orange and wants to port his number, and as his contract with tesco has another 9 months to run I'm going to use his phone and want to port my virgin number, I am not tied into a contract, my question is which number do we transfer first to avoid problems?

    Transferred a phone number from Virgin Mobile to Tesco Mobile (filter to show only these comments)

  10. Calista said:

    Hi Ken
    I want to change from Orange to Virgin Mobile as they have much better deals and I believe despite being a loyal customer Orange have let me down on more than one occasions. I called today to ask for the PAC code and they said that as soon as they issue one my SIM card is disabled (that is customer service from Orange for you). I am utterly disgusted with their approach and crap plans so would like to know what are my consumer rights in the UK as Orange will terminate the SIM only service as soon as I am issued with the PAC code rather than when Virgin Media take over.
    Cheers
    Calista

    Transferred a phone number from Orange to Virgin Mobile (filter to show only these comments)

  11. tony said:

    Hi Ken
    my wife has a PAYG phone with virgin (uk) and would like to switch to a tesco sim only monthly contract. but her phone is locked and virgin said it would cost £15 to unlock. does this Pac code unlock the phone or do we need to pay vigin the money first.
    ps the phone is nearly 2 years old.
    thanks tony

    Transferred a phone number from Virgin Mobile to Tesco Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Tony,

      No, a PAC Code will not unlock your phone – it only allows you to move your number. Your unlocking code costs £15 and unlocks the phone, the PAC Code is free and allows you to transfer your phone number.

      Hope this helps!

      Ken

  12. Paul said:

    Can anybody help. I was given a PAC code by vodaphone after 19 months of a 24 month contract, I then changed to Virgin and the transfer was fine. Vodaphone now want to bill me for the existing line rental for the 5 months that were left totaling £123. Do I have to pay this, as I know it was not explained to me at the time of PAC code request?

    Transferred a phone number from Vodafone to Virgin Mobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Paul,

      Unfortunately there is a clause in the Vodafone contract that if you terminate early then "you must still pay all the line-rental charges until the end of the minimum period"

      Vodafone Customer Services should really have informed you of this charge so you could try to appeal it to Vodafone based on that fact but unfortunately the contract does mention the charge.

      Sorry Paul! 🙁

      Ken

  13. Mal Watts said:

    Hi Ken,

    I have a dilema. I have recently taken out a contract with O2 but have my business number with Virgin. I have asked Virgin for my PAC to transfer the number accross and was given this imediately! But they did say that as soon as I gave my PAC to O2 then the service with Virgin would be terminated. So as fara as Virgin are concerned I will be without contact with business clients for 48hrs. However when I spoke with O2 they said this wasn’t the case. It will take 48hrs to give the PAC to the Portal company who transfers the numbers but in this time my number will still be with Virgin & working & there will be maybe 1 hour while numbers are being transfered after 48hrs where there will be a break in the service to my business number but that is all. WHICH IS TRUE? I dont want to do anything until I am sure about how long I will be without the use of my business number!! Thanks

    Transferred a phone number from Virgin Mobile to O2 (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Mal,

      Thanks for your comment. O2 are right here: I recently had a similar experience switching from O2 to T-Mobile. Your Virgin SIM card will continue to work even after you have given the PAC code to O2. Once your number has been ported over to O2 (and not until then), your Virgin SIM card will be disabled. My number transfer happened overnight so I had no significant downtime at all.

      Hope this helps 🙂

      Ken

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