Lycamobile PAC Code: Keep Your Phone Number When Changing Networks

Whether you're joining Lycamobile or leaving for a different network, it's a straightforward process to keep your old phone number.

Lycamobile PAC CodeIf you're leaving Lycamobile and joining another network or if you're leaving another network in order to join Lycamobile, it's easy to keep your old phone number. All you need to do is to request a PAC Code: it's totally free and the entire process of transferring your phone number should normally take no longer than one working day.

For detailed instructions, please choose the option that best applies to you:

Leaving Lycamobile For Another Network

Lycamobile

If you're leaving Lycamobile and joining another network, you can take your phone number with you.

Start by asking Lycamobile to issue you with a PAC Code. You can get a PAC Code from Lycamobile by calling 322 on your Lycamobile handset. Alternatively, dial 020 7132 0322 from any other phone.

You can request a PAC Code over the phone at any time during Lycamobile's opening hours:

Monday - Friday8.00am - 8.00pm
Saturday9.00am - 6.00pm
Sunday9.00am - 6.00pm

It's always free to get a PAC Code from Lycamobile (it's your legal entitlement). After getting your Lycamobile PAC Code, you'll need to provide it to your new network operator. For detailed instructions, please select your new network operator from the dropdown menu below:

PAC Code Finder: How to use your Lycamobile PAC Code

Your new network provider:

Joining Lycamobile From Another Network

Lycamobile

If you're joining Lycamobile from another network, you should ask your old network to provide you with a PAC Code. The PAC Code will allow you to transfer your number to Lycamobile.

After getting the PAC Code, you should order your new handset or SIM card directly from Lycamobile's website. For more information, please select the type of tariff you're wanting to move to:

For a full list of the latest Lycamobile deals, please see this page on Lycamobile's website.

Get the Latest Deals from Lycamobile »

Once Your New Phone Arrives...

Once your new phone or SIM card arrives from Lycamobile, turn it on and make sure everything's working properly. If you need to return or change the new handset/SIM card, please do this before you transfer your phone number.

Once you're happy to continue with the transfer, your PAC Code should be entered on Lycamobile's online form. Alternatively, you can give the PAC Code to Lycamobile by calling 322 on your Lycamobile handset. You can also call 020 7132 0322 from any other phone.

Providing your PAC Code to Lycamobile

The PAC Code should be submitted through a form on Lycamobile's website.

Once you've provided your PAC code to Lycamobile, your phone number transfer will normally be scheduled for the next working day (Monday to Friday only, excluding English bank holidays).

Upgrading Your Plan On Lycamobile

Lycamobile
Lycamobile

If you're simply upgrading to a newer handset or tariff, it's not necessary to use a Lycamobile PAC Code. You can simply upgrade via Lycamobile's website. For more information, please select the type of tariff you're planning to move to:

More Information

For more information, please see the Lycamobile website. You can also read our full guide on using a PAC Code: there's frequently asked questions amongst other tips for transferring your phone number.

For discussion, please see the comments on this page. They show other people's experiences either when using a Lycamobile PAC Code or when transferring their phone number from another network to Lycamobile.

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About Ken

Ken Lo

My passion is helping people to get the most out of their mobile phone. I've been blogging at Ken's Tech Tips since 2005.

Aside from writing about mobile technology, my interests are in software development, digital marketing and physics. Outside of the blog, I work with numerous technology companies helping them to explain their product and helping them to market it to consumers. Please get in touch for more information.

Your Comments

We would love to hear your comments: either about using a Lycamobile PAC Code or transferring your phone number from another network to Lycamobile. The comments below are all from people who've done the same thing in the past. You can contribute by adding your own comments here.

To see all 1094 comments about transferring a phone number, please see the main PAC Codes article.

  1. Dee82 said:

    Hi I’m currently with O2 and my monthly contract is finishing in the next few weeks. If I got the PAC number today off O2 would it be possible to switch my number to a lyca pay as you go sim today? If so what would happen to my currently existing O2 sim?

    Transferred a phone number from O2 to Lycamobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Dee,
      Thanks for your comment. You can use your O2 PAC Code at any time, but when you do so the existing O2 SIM card will stop working. You’ll then be sent a final bill by O2 with an early termination fee covering the final few weeks of your contract term.
      Hope this helps,
      Ken

  2. Suluxshan Singam said:

    Hi, I have been having troubles trying to contact Lycamobile about my PAC code and they are just keeping me on hold every time I call them. I am trying to move to Giffgaff but I want to keep my old number but Lycamobile are just making things very hard. Is there any way that I could possibly do to receive my code. I have called different Lycamobile numbers as well but the result never changes. I hope you can help.

    Thank You!

    Transferred a phone number from Lycamobile to giffgaff (filter to show only these comments)

  3. Aki said:

    Hi there. I am currently Lyca UK customer. I plan to be in Ireland (Dublin) for next 1 year. Can I trf my Lyca UK no. to Lyca Ireland no.?

    Regards
    Aki

    Transferred a phone number within Lycamobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Aki,
      Thanks for your comment. Unfortunately, it’s only possible to transfer your phone number to another SIM card based in the UK. Unfortunately, this means you won’t be able to transfer your phone number from Lycamobile UK to Lycamobile Ireland.
      Ken

      1. Aki replied:

        Thanks Ken for your reply.

  4. Earl Andrew said:

    Hi,

    Can I just ask this, what if I just ported in my number to let’s say, lycamobile yesterday, and then I suddenly decided to go to THREE today. Can I ask immediately a PAC number from lycamobile now? Is that possible? Thanks in advance!

    Transferred a phone number from Lycamobile to Three (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Earl,
      Thanks for your comment. Yes, you can request a PAC Code from Lycamobile any time you like – though bear in mind, you’ll lose your credit on Lycamobile when your number is moved over.
      Hope this helps,
      Ken

  5. Jane said:

    My network provider is lycamobile but suddenly Gt mobile has taken over which i don’t understand. I have a bundle on this number and i can not access the Internet. I have call the customer service several times to sort it out but the problem is still not solve. Almost three day now I don’t have data on my phone. What can I do? Thank
    Jane

    Transferred a phone number within Lycamobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Jane,
      Thanks for your comment. Lycamobile and GT Mobile are actually owned by the same company, but I’m not quite sure why you’ve suddenly changed from one brand to the other. It really does sound like an internal issue, which you’ll need to resolve directly with Lycamobile.
      Sorry I couldn’t be of any more help,
      Ken

  6. Hi said:

    I am using old Lyca SIM card I am gonna use iPhone how can I get the new sim in same old number I ask that shop to cut my sim they said my SIM card is very old if we cut some time not gonna wrk help me plz

    Transferred a phone number within Lycamobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi there,
      Thanks for your comment. You’ll only actually need a PAC Code when moving your phone number from one network to another. As you’re actually staying on the Lycamobile network, you just need to replace your current SIM card. You can see this article for more information, though in short: you should contact Lycamobile Customer Services on 322 to get yourself a new SIM card.
      Hope this helps,
      Ken

  7. Celia said:

    Hi,
    at the moment I have a micro-sim from Lyca. I bought a new iPhone now which requires nano-sim. I know that I can request a new sim for free on the website, but this will give me a new number.. How can I get a new card with the same old number, i.e. simply replace it? Can I possibly do that in one of the tiny stores that sell lyca-sims? Or is cutting the sim by myself really the only option? :-/

    thanks you 🙂

    Transferred a phone number within Lycamobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Celia,
      Thanks for your comment. It sounds like you want to replace your micro-SIM with a smaller size nano-SIM (it’s not necessary to use a PAC Code as you’re staying on the same network & tariff as before). The easiest way to get your SIM card replaced is to call Lycamobile Customer Services on 322. They should be able to arrange this for you.
      Ken

  8. Udita said:

    Hi Ken,

    I’ve been trying to port my number from Lebara UK to Lyca UK. Calls and internet were fine on my old network (Lebara), until it stopped working. I’m guessing the porting has been done. However, when I run a ‘find my mobile number’ on Lyca sim by *132# it still has the random Lyca number on it. This means anyone trying to reach me on my true number is unable to.
    How long will this limbo last?

    Best,
    Udita

    Transferred a phone number from Lebara Mobile to Lycamobile (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Udita,
      Thanks for your comment. It sounds as if your number transfer is currently in progress – have you tried rebooting your Lycamobile handset? If at the end of the business day, incoming calls and texts are still failing to reach your handset, it might be worth giving Lycamobile support a call (322 from your Lycamobile handset or 020 7132 0322 from any other phone).
      Hope this helps,
      Ken

      1. Udita replied:

        Hi again,

        So it’s all sorted now. Caled Lyca (had to hold for a half hour) but they assured me that it would be complete by the end of the day. And it finally got done at 07.13 AM this morning. So the ‘limbo’ lasted for about 17 hours, which is pretty bad if you’re expecting an urgent call, but quite okay otherwise.
        Anyway, thanks for your help.

        Udita

        1. Ken Lo
          Ken replied:

          Hi Udita,
          Glad it got sorted in the end! It shouldn’t normally take as long as 17 hours (sounds like there could have been a problem at the Lycamobile end). As you say, it’s always a good idea to schedule the transfer for when you won’t need your phone urgently but it shouldn’t be the case you need to suffer a whole day of downtime.
          Ken

  9. Heather said:

    Hi I’m waiting for my giffgaff sim problem I’ve rang lyca up and they will not give me a PAC number I’m fed up with lyca constantly phoneing them holding on for ages and they keep refusing to give me PAC number they have scammed me out of money on my bundles is their any other way that I can keep my number when I go to giffgaff !!! Please if u know of any other way I’d be most greatfull

    Transferred a phone number from Lycamobile to giffgaff (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Heather,
      As per Ofcom’s General Conditions of Entitlement, Lycamobile are legally required to issue you with a PAC Code within two hours of your request. If they’re unwilling to do so, please remind them of the legal responsibility. If you’re still having problems getting the PAC Code, please do drop me another comment with the reason they’ve specified for refusing the request. I’ll then try to investigate a bit further!
      Ken

  10. Therese said:

    Hi, my partner changed from Lyca to EE a year ago. Problem is, when he has incoming calls, caller hear a message ‘this number is not in your price plan allowances please visit our site for more information’ and then the call will go through. A lot of people will hang up and he will never receive the call. He has contacted Lyca and EE but none will take the responsibility for this error. What can he do? Regards Therese

    Transferred a phone number from Lycamobile to EE (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Therese,
      Thanks for your comment. Unfortunately, there’s no way to stop this message from being played when people call the number. The reason for this is because the number was originally issued by Lycamobile and still belongs to the Lycamobile block (see the spreadsheet here for a list of mobile numbering blocks and which network the numbers are assigned to). As a guide to reading the table, the SABC and D/DE are the first five digits following the zero in your phone number. For instance, if your phone number was 07123 456 789 then the SABC is 7123 and the D/DE is 4. The only solution I’m currently aware of would be getting a new phone number issued by EE. It is a massive pain but as long as you keep the number from Lycamobile, the message will play at the start of your calls.
      Ken

  11. SRK said:

    Hi Ken,
    Thanks for this very useful site…I feel lucky to have landed here!
    Mine is a peculiar problem – I hope you can throw some light on this:
    I was with Lycamobile and got a new contract with Three.
    To port my number across, I got a PAC Code from Lyca and gave it to Three.
    Within a day, I was able to make (outgoing) calls using my old number.
    However, shockingly, the incoming calls failed to reach my mobile; calling my number would only result in an “invalid number” message.
    Customer services at Three said that they have done their part of the porting, but are waiting for some files from Vodafone! I was surprised to learn that my mobile number’s PAC code was given my Lycamobile (my previous provider), BUT my number is actually owned by Vodafone (they originally issued my number way back in 1999) !
    Anyway, since then I have been calling Three and I get only one response “We have sent a chaser to Vodafone and are still waiting for the files”. I called Lycamobile and Vodafone – but they bluntly refused to help me as I don’t have any contract with them now (yes, true!).This has been going on since 12 Aug and I am struggling helplessly as my friends and family are unable to call me on my mobile.

    I tried complaining to the Ombudsman service (they ask me to wait 8 weeks!!) and also called Ofcom. Ofcom won’t take individual complaints, but confirmed that the onus of porting my number now lies with Three, the “gaining provider” – and that Three can take Ofcom’s help if they are not getting a proper response from Vodafone.

    I don’t know where to go now ! I could cancel the Three contract and get back to Lyca (or even Vodafone, for all the trouble they gave me!), but am concerned that my number could then land in a black hole as it won’t belong to any network provider during the re-porting !
    Pleeeeeeeeeeeeeeeeeeease help me !!

    Regards,
    SRK

    Transferred a phone number from Lycamobile to Three (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi SRK,
      Thanks for your comment – I’m really sorry to hear about the terrible experience moving your number from Lycamobile to Three. As you mention, there is some work required on the behalf of the network which issued the number originally (Vodafone in your case though you can verify this info via this link).
      As you mention, the onus is now on Three to chase this up for you. I’m really disappointed that Vodafone haven’t been helpful in allowing you to transfer the number – this has led you to miss incoming calls for 9 days already. I would recommend you send an official complaint directly to Vodafone – hopefully this will speed up the process of getting your number transferred.
      Good luck and please keep us updated,
      Ken

      1. SRK replied:

        Hi Ken,
        Thanks for your response and advice.
        I am glad to let you know that the problem was resolved yesterday (21 Aug) after 10 days of agonising wait and dozens of calls!
        Three has agreed to compensate me one month’s price of my contract (£10).
        However, they say if I wish to complain further, I should take this up with Vodafone.

        I am happy that my anguish has ended – however, there doesn’t seem to be a system in place to avoid recurrence of such incidents either with Ofcom or the ombudsman service.

        As Vodafone did not complete the transfer of my files within 24 hrs, it breached the Ofcom regulated standard. As such it should be straight-away penalised. Besides that, for the loss of service, frustration and the helplessness that they subjected me to (imagine being despised when I contacted Vodafone as I don’t have anything to do with them directly), I deserve a better compensation.
        I am also unhappy that Ofcom’s role is only “monitoring” the mobile companies – and the 8 weeks period that someone has to wait before the case is taken up .

        Someone needs to ensure that this doesn’t repeat.
        So I am going to take this battle to Ofcom, Ombudsman service and Vodafone till I get a satisfactory response and compensation.

        I welcome your comments in this regard.

        Thanks
        SRK.

        1. Ken Lo
          Ken replied:

          Hi SRK,
          Thank you for updating us – I’m glad the problem was finally resolved. I do agree that the mobile companies need to be better held to account: in this case Vodafone caused you to miss your incoming phone calls for a period of 10 days. This is pretty unacceptable – Ofcom’s General Conditions of Entitlement say they should be doing a lot better in this regard. So I would definitely support you in taking this further. I hope you’ll receive sufficient redress from Vodafone and with the involvement of Ofcom this will prevent other people from experiencing the same problems in the future.
          Ken

  12. Dian said:

    Thx for the reply! So it means my giffgaff number will be deleted and replaced with my lyca number?

    Transferred a phone number from Lycamobile to giffgaff (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Dian,

      Yep! If you transfer your phone number from LycaMobile to Giffgaff then your current giffgaff number will be "deleted" and replaced with your Lyca number.

      Hope this helps,

      Ken

  13. Dian said:

    Hi
    If I am using giffgaff (after activating and using it as sim normally), can I transfer my lycamobile number to my giffgaff sim? So I only have 1 sim activated (giffgaff)

    Transferred a phone number from Lycamobile to giffgaff (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi Dian,

      Yep – no problem at all! Just follow the step-by-step instructions here.

      Hope this helps,

      Ken

  14. bada said:

    Hi,
    iam using Lyca Mobile and vodafone sim in spain. I want to transfer my credit to vodafone and i dont have any idea what to do. Any even Lyca Mobile customer care done not have any information regarding this. I request anyone please help me out with this.

    Transferred a phone number from Lycamobile to Vodafone (filter to show only these comments)

    1. Ken Lo
      Ken replied:

      Hi bada,

      Unfortunately it is not possible to transfer PAYG credit between networks: you should use it up before you switch.

      Ken

  15. dinfahim said:

    I was using Lyca mobile and then i decided to switch to 3. I get the PAC Code from Lyca and gave all detail to 3 to switch over my number.
    But 3 refused to do so by replying , "they are not allowed to switch numbers from the lyca to there network"

    It was quit strange , I still keep my both numbers with me …. any one who can guide please …. I don't want to keep lyca network but definitely want to keep my number….

    Thanks

    Transferred a phone number from Lycamobile to Three (filter to show only these comments)

    1. Silvia replied:

      It's exactly what have happened to me. I decided to switch to T-Mobile…and I received a similar answer.

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