O2’s Big Bundles Reviewed: Pay As You Go Packages from £10/month

October 11th, 2016

O2 offers Big Bundle packages from £10/month on Pay As You Go. The bundles come with an allowance of 4G internet, minutes and texts.

O2 Big BundlesIf you’re a customer on O2 Pay As You Go, you can buy a ‘Big Bundle’ package. This will convert your Pay As You Go credit into a one-month allowance of calls, texts and mobile internet.

The Big Bundle packages start from £10/month. For a £10 top-up, you’ll get a one-month allowance of 250 minutes, 1000 texts and 500MB of 4G internet. On higher-priced bundles from £15/month, there are more minutes, texts and mobile internet included.

In this article, we review the O2 Big Bundles tariff. We’ll start by looking at the full range of bundles available. We’ll then compare the Big Bundles to key alternatives available from other mobile networks (e.g. to giffgaff goodybags). We’ll then look at the coverage on O2 and at how you can keep an existing phone number when moving to Big Bundles.

Bundles & Pricing

O2 Cat - SIM Card

Customers who order an O2 Pay As You Go SIM card are normally placed on Big Bundles by default.

O2 is one of the UK’s largest Pay As You Go mobile networks. The company currently has a choice of three Pay As You Go tariffs:

  • Big Bundles: This is the default tariff for new customers on O2 Pay As You Go. Your top-up will be converted automatically into a one-month allowance of calls, texts and mobile internet.
  • Classic Pay As You Go: This is O2’s classic Pay As You Go service. You’ll pay on a per-minute and per-text basis, and your credit won’t expire providing your SIM card remains active.
  • International: This is O2’s specialist SIM card for international calling. It allows you to call abroad from 1p/minute.

By default, new customers will be enrolled automatically on the Big Bundles tariff. This is the best value option if you’re a regular mobile user or if you using a smartphone.

For light users who don’t have a smartphone, it may be cheaper to instead choose Classic Pay As You Go. This doesn’t have a minimum monthly top-up: you simply pay for what you actually use on a per-minute, per-text and per-megabyte basis.

Big Bundles

O2 Big Bundles 2016With O2’s Big Bundles tariff, you’ll automatically convert your Pay As You Go credit into a one-month allowance of calls, texts and internet. There are currently six Big Bundle packages you’re able to choose from:


The Big Bundle packages will last for one calendar month with any unused allowances expiring along with the bundle.

Upon the expiry of a bundle, O2 will try to renew the same bundle automatically (this is providing you have enough Pay As You Go credit remaining on your account). If you don’t have enough credit for auto-renewal, a Big Bundle will be added automatically when you next top-up your account.

Out of Bundle Charges

Top Up Logo

Out-of-bundle charges are 35p/minute, 14p/text and £1/day for up to 50MB of internet.

Customers who exceed the inclusive allowance on their Big Bundle package will pay 35p/minute and 14p/text for any further usage. If you run out of data, it’s an extra £1/day for 50MB of data (this will buy you O2’s Web Daily bolt-on).

The following table shows out-of-bundle rates on O2’s Big Bundles tariff:

Calling Rates:
Voice Calls 35p/minute (any network, any time)
Calls to Voicemail 30p/call (when outside of allowances)
Calls to Special Rate Numbers 55p/minute access charge
+ service charge from the company you’re calling
Messaging Rates:
Text Message (SMS) 14p
Picture Message (MMS) 35p
Internet Rates:
Mobile Internet £1/day (up to 50MB/day)

The prices in this table are stated for UK-to-UK only. If you’re travelling abroad or making an international phone call, higher charges will normally apply. Source for pricing information: O2 [1, 2].

Outgoing phone calls are charged on a per-minute basis (so the length of all phone calls will be rounded up to a full minute). For example, a 61-second phone call will be charged as 2 complete minutes (2 minutes x 35p/minute = 70p). There is also a minimum call charge equivalent to 1 minute (so you’ll pay a minimum of 35p per call).

Classic Pay As You Go

O2 Classic Pay As You Go

The rates on Classic Pay As You Go are 5p/minute, 5p/text and 5p/MB.

Customers who only use their phone on a very occasional basis will potentially be better off choosing Classic Pay As You Go.

On Classic Pay As You Go, there’s no need to convert your credit into a one-month allowance of calls, texts and internet. Instead, it operates on a traditional Pay As You Go basis: you top-up your phone and your credit remains until the time when you actually use it.

Customers on Classic Pay As You Go will pay a discounted rate of 5p/minute, 5p/text and 5p/MB. For more information on Classic Pay As You Go, please see the O2 website.

A Cheaper Alternative

For a better value alternative to O2’s Big Bundles, we recommend giffgaff and their goodybag offering. A low-cost sub-brand of O2, giffgaff uses the O2 network to provide their service.

Giffgaff Goodybag Icons - NewThe main benefit of choosing giffgaff rather than O2 is substantially lower prices and bigger allowances. For instance, giffgaff has a £7.50 goodybag with 250 minutes and 500MB of data. On O2, an equivalent Big Bundle will cost you £10/month.

The main downside of choosing giffgaff rather than O2 is you won’t receive an O2-branded service. You won’t be able to call O2 for support (instead, you’ll need to use giffgaff’s online-only support). You also won’t have access to O2 customer exclusives such as the Priority Moments app.

giffgaff currently offers a choice of seven goodybag bundles:

£5 Goodybag150500100MB£5.00
£7.50 Goodybag250Unlimited750MB£7.50
£10 Goodybag500Unlimited2GB£10.00
£12 Goodybag750Unlimited3GB£12.00
£15 Goodybag1,000Unlimited5GB£15.00
£18 Goodybag2,000Unlimited6GB£18.00
£20 GoodybagUnlimitedUnlimitedAlways-On£20.00

For customers without a goodybag bundle, giffgaff currently charges 15p/minute, 5p/text and 5p/MB. giffgaff also uses per-second billing with a minimum charge of 15p per call. Compared to customers on O2, members of giffgaff should find their calling allowance going a whole lot further.

For more information, please see our full review of giffgaff. Alternatively, you can order a free SIM card from giffgaff.

Comparison to Alternatives

In the following section, we’ll compare O2’s Big Bundles to rival offerings from other mobile networks.

£5 per month bundles

5 Pound NoteOn O2, the cheapest Big Bundle package currently starts from £10/month. A £10 top-up will give you 250 minutes, 1000 texts and 500MB of internet. In contrast, rival mobile networks can offer you similar for less money.

If you’re happy to have coverage from EE rather than O2, we’d recommend ordering a free SIM card from ASDA Mobile. For just £7/month, you’ll get 300 minutes, 2000 texts and 500MB of internet. This will save you £3/month compared to the O2 Big Bundle and will also give you a larger allowance of calls. You can check the coverage on ASDA Mobile in your area.

ASDA Mobile1002,000100MB£5.00
ASDA Mobile300Unlimited500MB£7.00

£10 per month bundles

10 Pound Note

At the £10/month price point, O2 is offering a choice of two Big Bundles:

  • 250 minutes, 1000 texts and 500MB of internet (more minutes and texts)
  • or 100 minutes, 100 texts and 1GB of internet (more data)

You should choose your preferred Big Bundle based on whether the minutes & texts are more useful, or if you’d rather have additional data.

A better value deal compared to both of the options from O2 is ASDA Mobile’s £10 bundle. For £10/month, you’ll get 600 minutes, unlimited texts and 1.5GB of internet. ASDA Mobile makes use of coverage from EE.

Alternatively, if you’d like to have coverage from O2, it’s worth trying out giffgaff’s £10 goodybag. You’ll get the exact same coverage as customers on O2 but with much larger allowances to use every month (500 minutes, unlimited texts and 1GB of 4G internet).

ASDA Mobile600Unlimited1.5GB£10.00

Order ASDA Mobile SIM Card (Free) »
ASDA Mobile’s £10 bundle comes with 600 minutes, unlimited texts and 1.5GB of internet (coverage from EE).

£15 per month bundles

15 Pound NotesO2 provides a £15 Big Bundle with 750 minutes, 2000 texts and 2GB of 4G internet. For the same monthly price, giffgaff has 250 additional minutes and twice as much data to use every month. You’ll also get the exact same coverage as customers on O2.

ASDA Mobile1,000Unlimited3GB£15.00

£20 per month bundles

20 Pound NoteO2 offers a £20 Big Bundle with 1500 minutes, 4000 texts and 3GB of internet. For just £18/month, giffgaff has 2000 minutes, unlimited texts and 6GB of internet. Alternatively, £20/month will give you Always On data.

ASDA MobileUnlimitedUnlimited6GB£20.00

For more information, please see our full comparison of the UK’s best value Pay As You Go bundles.


2G, 3G and 4G Coverage

O2 Coverage Map 2016

O2 offers 99% population coverage in the UK.

O2 has 99% population coverage across the UK. This includes 98% coverage on 3G and 78% coverage on 4G. On the Big Bundles tariff, customers will have access to all types of coverage including 4G.

Before signing up to the Big Bundles tariff, we strongly recommended checking the O2 coverage in your area. You can do this by entering your postcode on O2’s online coverage map:

Check O2 Coverage (o2.co.uk) »

We’d typically recommend O2 only if you’re able to get at least 3G or 4G coverage.

Before signing up to the O2 network, it may also be worth checking your coverage on ASDA Mobile (a cheaper alternative using the EE network). Alternatively, if you’re only able to receive coverage from O2, a SIM card from giffgaff may offer you better value than O2.


Tethering or personal hotspot refers to the process of sharing your smartphone’s internet connection with other devices (e.g. with your laptop or tablet).

It’s now possible to tether on any of O2’s Big Bundles tariffs. If you’re using an iPhone, you’ll need to have iOS 10.1 or newer, with at least version 26.1 of the O2 carrier settings.  For more information, please see our in-depth article about tethering on UK networks.

Joining Big Bundles

New Customers

iPhone 7 Plus ColoursCustomers who are new to O2 can either buy a new Pay As You Go smartphone or can order a free Pay As You Go SIM card for their existing handset.

If you already have a handset that you’d like to use on O2, you should check to make sure your handset is unlocked. For more information, see our guides to unlocking an iPhone and unlocking a Samsung Galaxy.

Existing O2 Customers

If you’re already a customer on O2 Pay & Go, you can switch to the Big Bundles tariff by sending a short text message to 21300:

Bundle Required Instructions for Opting In
£10/month Big Bundle Text 10BUNDLE to 21300
£10/month Data Big Bundle Text 10DATABIGBUNDLE to 21300
£15/month Big Bundle Text 15BUNDLE to 21300
£20/month Big Bundle Text 20BUNDLE to 21300
£25/month Big Bundle Text 25BUNDLE to 21300
£30/month Big Bundle Text 30BUNDLE to 21300

You can also change tariffs by calling 2202 or by logging in to the My O2 website.

Keeping Your Phone Number

Transfer Phone Number to O2 Big Bundles

It takes around one working day to transfer your phone number over to O2 Pay As You Go.

If you’re switching from another network to O2 Pay As You Go, it’s a straightforward process to keep your existing phone number.

To do so, you’ll need to ask your current mobile network to give you with a PAC Code. By law, they need to give this to you free of charge within two hours of your request.

Once you have that, order your new Pay As You Go handset or SIM card from O2’s website. When your new phone or SIM arrives, you can provide your PAC Code to O2 through this online form. After you’ve done this, your phone number transfer will normally take place on the next working day.

For a step-by-step guide on moving your phone number to O2, please select your current mobile network from the drop down menu below:

PAC Code Finder: Transfer Your Phone Number to O2

Your current network provider:

  More Options

More Information

For more information on the Big Bundles tariffs, please see the O2 website. You can also order a free Big Bundles SIM card.

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About Ken

Ken Lo

My passion is helping people to get the most out of their mobile phone. I've been blogging at Ken's Tech Tips since 2005.

Aside from writing about mobile technology, my interests are in software development, digital marketing and physics. Outside of the blog, I work with numerous technology companies helping them to explain their product and helping them to market it to consumers. Please get in touch for more information.

Your Comments

We'd love to hear your thoughts and any questions you may have. So far, we've received 39 comments from readers. You can add your own comment here.

  1. Diane said:

    Hi my brother is with o2 pay as you go he puts £10 a month on his phone but runs out of minutes how much more does he need to put on so he gets enough minutes to last the month

    1. Ken Lo
      Ken replied:

      Hi Diane,
      Thanks for your comment. See the table here for a list of O2’s current Big Bundles. For instance, if your brother were to upgrade to the £15 Big Bundle, he would have 750 minutes per month which should hopefully be more suitable!

  2. helen said:

    I know most of the comments are about tariffs, but I’ve a question about unlocking phones, can only the place I’ve purchased the phone unlock it, I’m waiting for a delivery of a new phone from O2 I’ve not signed up to a tariff with them but they are sending a £10 Big Bundle triple sim but I want to used another network, but after looking on-line it’s looks like I’ve got to be with O2 12 months before I can request to be unlocked, the phone is a OnePlus 3T and is a Christmas present for my son.

    1. Ken Lo
      Ken replied:

      Hi Helen,
      There’s more information here about unlocking your smartphone but in short: yes, the only “legitimate” way of unlocking your handset is directly from your mobile network (i.e. O2). Saying that, there are a couple of people on the OnePlus forum suggesting the handset might be provided unlocked (so possibly worth double-checking with O2 to see whether the handset is locked).

  3. daz said:

    How come 02 are way behind others? Us loyal customers don’t get any good deals like Giffgaff and ASDA. You are 100 times bigger company than those yet when you phone up and you manage to talk to someone there attitude is ‘well go with them then’.
    Sort something out for your customers who have been with you a long time like myself. As for the gurus you have in store in, they are useless arrogant and most times too busy talking c**p

  4. Edward Bowden said:

    Hi Ken

    Thanks as always for this clear page.

    I’ve ordered an O2 phone online, and added a £10 big bundle sim, but it hasn’t charged me for the additional £10. Have I made £10, or will the SIM have no credit on it?

    1. Ken Lo
      Ken replied:

      Hi Edward,
      Thanks for your comment. The SIM card itself should normally be free. Therefore, if you paid £10 for it, this will likely appear in the form of your first £10 Big Bundle. If they didn’t actually charge you anything, it’s possible the SIM card will have no money on it (in this case, you’ll need to top-up by £10 to get your first Big Bundle).
      Hope this helps,

  5. linda wildman said:

    hi ive been a 02 customer for more years than i would like to admit, ive always been on £15 a month free calls and txt to 02 customers but lately my friends and family have been changing to other users as they have found better deals so now i’m paying in access of30/40 pounds a month where as before i could call and my allowance was always there as they were 02 I have tried to get in touch with customer service 4445 this is now transfered to 4444 and have to listen to all there top up etc. i have tried to chat on line but have not been able to get any joy when i ask what package would suit me with unlimited call and txt or calls to other than 02 customers the chat dies. Maybe you could advise me best deal I only use phone and txt small amount of data if any

    1. Ken Lo
      Ken replied:

      Hi Linda,
      Thanks for your comment. It might be worth having a look at my guide to the best value Pay As You Go bundles. I think there are some really good deals out there – for instance you could get a free SIM card from ASDA Mobile which gives you 600 minutes and unlimited texts for £10/month (that’s any network, any time). You’ll also get 1.5GB of mobile internet.
      If you really do need unlimited calls & unlimited texts, you’ll probably be best off a SIM-only deal. You’ll need to sign up for a 12 month contract to get the best deals but there are some really good ones e.g. Three currently has unlimited calls, unlimited texts and 4GB of data for £9/month (this is a time-limited deal).
      Hope this helps,

  6. Carrie said:

    I have the 15BUNDLE and I’ve ran out of data, I have topped up another £15.00 and was wondering if anyone knows how to start your bundle early as I have tried and can’t get anywhere, my current big bundle runs out on the 6th Sept.

    1. Ken Lo
      Ken replied:

      Hi Carrie,
      Thanks for your comment. Unfortunately, I don’t believe it’s possible to renew your Big Bundle early on O2 (your only option is paying their out-of-bundle rates). If you do need to do this on a regular basis, it might be worth having a look at giffgaff instead as they allow you to renew goodybag bundles early.

      1. Jenny replied:

        Hi Carrie and Ken!

        I didn’t think it was possible, to renew early either, Ken. So when a couple of months ago, I had used up my 5GB data on my £25 bundle a week before my renewal date, I bought a “bolt-on”, paying £6 for 500MB of data. (Still far cheaper than out-of-bundle rates.) But then I was told by Customer Services that in fact I could renew my Big Bundle at any time (though of course, it meant I lost unexpired minutes and texts). They also explained that my bolt-on hadn’t been a good option because the new £30 bundle gave me 20GB data – or an extra 15GB – for just £5 extra. I changed my bundle from the £25 to the £30 one and, to my surprise, the customer service rep told me she was reimbursing my unused £6 bolt-on. Of course, O2 isn’t ignoring the fact that they will now be renewing my bundle at £30 instead of £25 now, but it suits my needs too, so it’s win-win really. However, Carrie, I don’t think you can renew simply by text; you must call O2 to request it. But it’s a free call and done in 2 minutes. Hope this helps! 🙂

        1. Ken Lo
          Ken replied:

          Hi Jenny,
          Fantastic news! Sounds like some really good customer service from the team at O2 and really awesome they were able to do this for you. As you say, this is ultimately a win-win situation: they’re making more money from you in the long-run and you’re getting a more appropriate package for your needs. I wasn’t aware they were able to start bundles early over the phone, but it’s really good to know this is possible.

  7. Jenny said:

    Previously a Lebara customer, I became fed up with the frequent changes in my UK pass allowance (always downward) and poor customer service. I switched to O2 when I discovered that a £25 bundle actually bought me FAR more. That was in December 2015 and I couldn’t be more satisfied. I now subscribe to the new £30 Big Bundle which gives me 3,000 UK minutes, 4,000 SMS, and 20GB of 4G data. Best of all, voicemail is included in the bundle and I have found customer service to be excellent. Finally, whilst it IS true that O2 international calling rates can be exhorbitant, the O2 WorldChat app brings them down dramatically (1p a minute to Switzerland, for example). I guess there is no “One-size-fits-all” answer to the best operator question, but, personally, I value the premium service a mainstream operator provides, and by choosing a bundle to suit one’s individual needs, plus the app for International calls, it can actually be cheaper than the deals offered by the no-frills virtual operators. Oh! I almost forget to say a huge “Thank You” Ken, for all the work you put into this great website!! 🙂

    1. Ken Lo
      Ken replied:

      Hi Jenny,
      Thanks for the kind feedback – this made my day!
      I definitely agree that there isn’t a “one-size-fits-all” best mobile network for everyone and it’s definitely worth researching around to find the best network for you. I think some of the international calling MVNOs have struggled in recent years as there are now lots of alternative ways of calling abroad (e.g. using VoIP applications like O2 WorldChat, Skype, WhatsApp, Facebook Messenger, etc). This means it is therefore possible to now use a mainstream mobile network whilst also benefiting from the lower international costs.
      For me, it comes down to a combination of things like bundles, coverage, ability to tether, customer service, etc. For other people, there could also be other considerations e.g. the cost of international calling & international travel, the credit expiry policy, the ease of topping up, customer offers, etc. With this website, I’m hoping therefore we can help people to make a well-informed all-round decision rather than one based solely on the cheapest available price.
      Once again, thank you for the kind feedback as nice comments like this make everything worthwhile! Do please let your friends know about the website and feel free to get in touch if you have ideas for a new guide!
      Thanks again,

      1. Jenny replied:

        Thank you for your comprehensive reply Ken! May I have a second bite at my cherry in order to respond to your very important point about tethering? (And, rest assured, I’m definitely NOT paid by O2 to be their advocate!! 🙂 ) But other users of this site might like to know that O2 has now dropped its ban on tethering which previously discriminated unfairly against their PAYG customers. I travel a lot for business, and am outraged that in 2016 several of the major hotel chains still expect their guests to pay for an often unreliable, unsecured public WiFi. That’s where the 20GB allowance in my £30 bundle is a lifeline cos I can create my own secure WiFi hotspot, & find the 4G service fast enough to enjoy the occasional streamed Amazon movie – a definite plus before bed in yet another soulless hotel room!!

  8. Ryan said:

    Hi just to let you know £30 big bundles now inc 20gb of data

    1. Ken Lo
      Ken replied:

      Hi Ryan,
      Thanks for the heads up about this! I’ve just updated this in the article above and also on our comparison of Pay As You Go bundles.
      Thanks again – much appreciated,

  9. Bridie said:

    I don’t top up every month , last time I did was before Christmas and it was my first month of big bundles, I’m going to top up in the next couple of days, do I need to select the big bundles tarif again or if I top up normally over the phone will it give me the big bundles package?

    1. Ken Lo
      Ken replied:

      Hi Bridie,
      Thanks for your comment. Yes, your phone should still be on the Big Bundles tariff so you can just top it up again to get the bundle 🙂
      Hope this helps,

  10. Glenn said:

    Hi Ken,

    Just wondering if you can help me? I bought a new phone Pay-As-You-Go from O2 shop near where I live and also a £10 a month sim. Over the month I have added an extra 10 top up twice, and currenly low on credit, but have 2900 texts, but when I send a text my credit goes down.

    How do I get access to using those texts?


    1. Ken Lo
      Ken replied:

      Hi Glenn,
      Thanks for your comment. Are you currently on Big Bundles or Big Talker? With Big Bundles, you can use the inclusive SMS to send a message to any UK network. With Big Talker, the free texts can only be sent to other O2 customers. If you’re using the latter, I suspect this is why you’re currently being charged for some of the text messages.
      Hope this helps,

  11. Ryan said:

    O2 is currently offering 50% extra data for new and existing customers for three months. hopes this helps someone,

  12. Janie said:

    I topped up £10.00 and noticed after several texes my credit had gone down, I phoned 4444 and my big bundle had 250 mins 500 megabite but zero texes, as I only use this to tex my grandchildren I am unsure if someone could help me thank you so much, my credit is nearly zero from texting my son and grandchildren in a few hours. I am not sure how these work and I am sorry to bother you thank you

    1. Ken Lo
      Ken replied:

      Hi Janie,
      It’s really odd that your Big Bundle is listed as having no inclusive texts. It’s probably a technical glitch on the side of O2… to get this resolved, it’s probably best to call O2 Customer Services on 4445 from your Pay As You Go mobile.

  13. Richard said:

    I’m on £15 per month big bundles.
    A simple question please, I’m going to Paris for my 50 soon I have an iPhone 5 I do not want to get charged heavily if I need to use my phone, any tips please?
    What do I need to turn off so not to come home to a killer bill.
    Great Site

    1. Ken Lo
      Ken replied:

      Hi Richard,
      Thanks for your comment. On O2 Pay As You Go, it’s £1.99/day for 50MB of data in Europe. If you want to use this, you can add extra money to your O2 account (e.g. £10 of credit if you want 5 days of usage). If you don’t want to pay the daily charge for data, you can turn “data roaming” off on your phone. There’s more information on how you can do this here (short version: go to Settings > General > Mobile Data > Data Roaming and select Off.
      Hope this helps and have a lovely time in Paris!

  14. Sheryl Banks said:

    I’m a very unhappy existing customer!

    I pay £10 per month for the works bolt on and all I’m getting is GPRS or E no 3G everytime I sit and be patient and wait for the reception to come on it’s eating into my allowance which isn’t fair

    So what can you do about that because if I don’t get back some compensation of £50 credit onto my phone allowance and the works bolt on to start working again then I’m afraid I’m moving mobile phone providers I don’t think £50 is an unfair amount and I think to have the works bolt on to start working properly again isn’t such an unreasonable request
    So I will give you a week to resolve this and if it hasn’t been successful then I’m going to go to a different mobile provider

    1. Ken Lo
      Ken replied:

      Hi Sheryl,
      Thanks for your comment. Unfortunately, the website you’ve reached doesn’t belong to O2 (this is an independent website writing about mobile phone deals in the UK). My recommendation is you contact O2 directly with details of your complaint – they’ll be able to take more of an in-depth look for you.
      Good luck,

  15. Paula said:

    Hi, does anyone know why I can’t send picture messages through my O2 big bundles package? Thanks..

    1. Ken Lo
      Ken replied:

      Hi Paula,
      Thanks for your comment. On O2’s Big Bundles tariff, you can send MMS picture messages for 35p each. As you aren’t able to use your inclusive allowances, you’ll need to have extra credit on your SIM card. If you still aren’t able to send a picture message, it’s possible you need to download O2’s picture message settings. You can do this by texting ACTIVE to 2020.

  16. Asif said:

    I want to switch my current O2 pay as you go deal to big bundle deal but I want to keep my current number.is this ok

    1. Ken Lo
      Ken replied:

      Hi Asif,
      Thanks for your comment. Yep: this is no problem at all. You can join the Big Bundles tariff by following the instructions here (text “Big 10” to 21300 for the £10 Big Bundle, “Big 15” for the £15 Big Bundle, etc). You can also change tariffs by dialling 2202 or by logging in to the My O2 website. You’ll keep the same phone number after changing your tariff.

  17. NJ said:

    O2 will be boosting their PAYG Big Bundles from 7th May 2015.

    Details : http://www.o2.co.uk/pricing?g=B

    1. Ken Lo
      Ken replied:

      Hi NJ,
      Thanks – that’s really good news for O2 Pay & Go customers. I’ll be sure to update this article on the 7th May 🙂

  18. Annee said:

    o2 deals aren’t great, if anything expensive. As for showincasing other phone providers such as GiffGaff – whose PAYG I tried last month. It was a total disaster as once I purchased a £12 Goodybag I found I could only call and text but NO internet. I tried to download their app only to receive notice that my device not suitable – am on Samsung Galaxy S2 still on Gingerbread version. I complained ontheir site and since to their Chief Ecxecutive but aside from a response for more details, which I dutifully provided – to date no response! There’s a brighter ending as I received a free £10 voucher at Sainsbury’s Till though a couple of staff claimed there includiny a Till Supervisor claimed there was no free credit and that

    1. Ken Lo
      Ken replied:

      Hi Annee,
      Thanks for the feedback. Regarding giffgaff only allowing you to call or text, it sounds as if you need to configure the APN settings for giffgaff on your handset. You can do this without the giffgaff app –follow the information provided on this guide.
      Hope this helps,

      1. Annee replied:

        Hi Ken

        Many thanks for your response.

        My earlier comment – I did on my small mobile screen and inadvertently hadn’t finished it.

        When I had the GiffGaff sim – the first thing I did was to follow their instructions re APN, but not every guideline followed allowed me to complete the process. This was mentioned to GiffGaff, but no response.

        Although GiffGaff comes highly recommended on all the various sites, I won’t be using their service again, because they have failed to respond in a timely manner nor seek to resolve our issues. Even my partner who started using GiffGaff around the same time as me has issues from the beginning (different to mine) and he’s explained in detail via their online service, but their GiffGaff responder was extremely offhand in his response! Very rude! Unsurprisingly their Chief Executive – has not sought to resolve each our issues and has remained incommunicado since sending him all the info he requested when he first responded! So I’m afraid we won’t be singing the praises of GiffGaff – in fact the reverse.

        With a bit of luck on my side – 2 days ago Sainsbury’s Mobile issued me an unexpected free £10 voucher (at their till) to use their service, although I had conflicting info from 2 members of their store staff including a Till Supervisor, who claimed I’ll only get a free Sim and had to be in possession of a Nectar card. However, I pursued it and returned later that day and spoke to someone else and she said – the voucher is for free £10 top up credit along with free Sim and without being in possession of a Nectar card. She was prompt and helpful in providing me what I was entitled to. As the top up credit is for calls only I have since bought one of their one off packages, which includes internet and have had no complaints! Its been very easy to set up, a great service all round, at home and away from home!

        Thanks again for your response.


  19. sam said:

    O2 are way too dear… you don’t get any thing back. useless!

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