Contact Details For Every UK Mobile Network: Phone Number & Opening Times

October 14th, 2016

Find out how to contact your UK mobile network for a range of issues like billing, coverage, lost & stolen, leaving the network or making a complaint.

Phone CallIn the UK, you’ll occasionally need to contact your mobile network. This might be to discuss billing and coverage issues, or it might be to report your phone or SIM card as lost or stolen. You may also need to contact your mobile network if you’d like to move your number to another provider, if you want to end your mobile contract or if you’d like to make a complaint about the service.

The following table shows information about how you can contact your mobile network. For each network, we’ve provided the customer support phone number along with opening hours for the service and a link back to the official website. Below, we’ve also provided some additional information which should help you when making some common enquiries.

Mobile NetworkContact Telephone NumberOpening Times
ASDA Mobile

2732 from your ASDA handset
(or 0800 079 2732 from any other phone)

View Full Contact Details

Mon - Fri:8.00am - 8.00pm
Sat:9.00am - 6.00pm
Sun:10.00am - 5.00pm
BT Mobile

150 from your BT handset
(or 0800 800 150 from any other phone)

Live webchat is also available at bt.custhelp.com

View Full Contact Details

Mon - Fri:8.00am - 8.00pm
Sat:9.00am - 6.00pm
Sun:9.00am - 6.00pm
Co-operative Mobile

500 from your Co-operative handset
(or 01608 434 434 from any other phone)

View Full Contact Details

Mon - Fri:8.00am - 8.00pm
Sat:9.00am - 3.00pm
Sun:Closed
Delight Mobile

202 from your Delight handset
(or 07892 111 202 from any other phone)

View Full Contact Details

Mon - Fri:8.00am - 8.00pm
Sat:8.00am - 8.00pm
Sun:8.00am - 8.00pm
EE

150 from your EE handset
(or 07953 966 250 from any other phone)

Live webchat is also available at ee.co.uk

View Full Contact Details

Mon - Fri:8.00am - 8.00pm2
Sat:8.00am - 6.00pm3
Sun:8.00am - 6.00pm2
FreedomPop

0113 887 0823 from your FreedomPop handset
(or 0113 887 0823 from any other phone)

View Full Contact Details

Mon - Fri:9.00am - 5.00pm
Sat:Closed
Sun:Closed
giffgaff

giffgaff only offers online support.

View Full Contact Details

Mon - Fri:Closed
Sat:Closed
Sun:Closed
iD Mobile

7777 from your iD handset
(or 0333 003 7777 from any other phone)

View Full Contact Details

Mon - Fri:8.00am - 8.00pm
Sat:8.00am - 8.00pm
Sun:8.00am - 8.00pm
Lebara Mobile

5588 from your Lebara handset
(or 0870 075 5588 from any other phone)

View Full Contact Details

Mon - Fri:9.00am - 6.00pm
Sat:9.00am - 6.00pm
Sun:9.00am - 6.00pm
LIFE Mobile

500 from your LIFE handset
(or 0800 0791133 from any other phone)

Live webchat is also available at lifemobile.co.uk

View Full Contact Details

Mon - Fri:8.00am - 8.00pm
Sat:8.00am - 8.00pm
Sun:8.00am - 4.00pm
Lycamobile

322 from your Lycamobile handset
(or 020 7132 0322 from any other phone)

View Full Contact Details

Mon - Fri:8.00am - 8.00pm
Sat:9.00am - 6.00pm
Sun:9.00am - 6.00pm
O2

Pay Monthly: 202 from your O2 handset
(or 0344 8090202 from any other phone)

Pay As You Go: 4445 from your O2 handset
(or 0344 8090222 from any other phone)

Live webchat is also available at o2.co.uk

View Full Contact Details

Mon - Fri:8.00am - 9.00pm
Sat:8.00am - 8.00pm
Sun:8.00am - 6.00pm
Orange

Pay Monthly: 150 from your Orange handset
(or 07973 100 150 from any other phone)

Pay As You Go: 450 from your Orange handset
(or 07973 100 450 from any other phone)

Live webchat is also available at ee.co.uk

View Full Contact Details

Mon - Fri:8.00am - 8.00pm1
Sat:8.00am - 6.00pm2
Sun:8.00am - 6.00pm2
Plusnet Mobile

500 from your Plusnet handset
(or 0800 079 1133 from any other phone)

Live webchat is also available at plus.net

View Full Contact Details

Mon - Fri:7.30am - 8.00pm
Sat:7.30am - 8.00pm
Sun:7.30am - 4.00pm
ROK Mobile

ROK Mobile only offers online support.

Live webchat is also available at rokmobile.co.uk

View Full Contact Details

Mon - Fri:Closed
Sat:Closed
Sun:Closed
Sky Mobile

03442 41 41 41 from your Sky handset
(or 03442 41 41 41 from any other phone)

Live webchat is also available at sky.com

View Full Contact Details

Mon - Fri:8.30am - 11.00pm
Sat:8.30am - 11.00pm
Sun:8.30am - 11.00pm
T-Mobile

150 from your T-Mobile handset
(or 020 7362 0200 from any other phone)

Live webchat is also available at ee.co.uk

View Full Contact Details

Mon - Fri:8.00am - 8.00pm1
Sat:8.00am - 6.00pm2
Sun:8.00am - 6.00pm2
Talkmobile

5888 from your Talkmobile handset
(or 0333 304 8064 from any other phone)

Live webchat is also available at talkmobile.co.uk

View Full Contact Details

Mon - Fri:8.00am - 7.00pm
Sat:9.00am - 6.00pm
Sun:10.00am - 5.00pm
TalkTalk Mobile

2883 from your TalkTalk handset
(or 0345 172 0044 from any other phone)

Live webchat is also available at talktalk.co.uk

View Full Contact Details

Mon - Fri:8.00am - 8.00pm
Sat:8.00am - 8.00pm
Sun:8.00am - 8.00pm
Tello

32100 from your Tello handset
(or 020 3514 7110 from any other phone)

View Full Contact Details

Mon - Fri:Open 24 hours
Sat:Open 24 hours
Sun:Open 24 hours
Tesco Mobile

4455 from your Tesco handset
(or 0345 301 4455 from any other phone)

Live webchat is also available at tescomobile.com

View Full Contact Details

Mon - Fri:8.00am - 9.00pm
Sat:8.00am - 8.00pm
Sun:10.00am - 6.00pm
Three

333 from your Three handset
(or 0333 338 1001 from any other phone)

Live webchat is also available at three.co.uk

View Full Contact Details

Mon - Fri:8.00am - 8.00pm
Sat:9.00am - 6.00pm
Sun:9.00am - 6.00pm
TPO Mobile

500 from your TPO handset
(or 0333 313 7760 from any other phone)

View Full Contact Details

Mon - Fri:9.00am - 5.00pm
Sat:10.00am - 4.00pm
Sun:10.00am - 4.00pm
Vectone Mobile

322 from your Vectone handset
(or 020 7179 0134 from any other phone)

View Full Contact Details

Mon - Fri:8.00am - 8.00pm
Sat:8.00am - 8.00pm
Sun:8.00am - 8.00pm
Virgin Mobile

789 from your Virgin handset
(or 0345 6000 789 from any other phone)

Live webchat is also available at virginmedia.com

View Full Contact Details

Mon - Fri:8.00am - 11.59pm
Sat:8.00am - 11.59pm
Sun:8.00am - 11.59pm
Vodafone

191 from your Vodafone handset
(or 03333 040 191 from any other phone)

Live webchat is also available at vodafone.co.uk

View Full Contact Details

Mon - Fri:8.00am - 9.00pm
Sat:8.00am - 9.00pm
Sun:8.00am - 9.00pm

1 An extended service costing 50p/call is available between 8pm-10pm on weekdays.
2 An extended service costing 50p/call is available between 6pm-8pm on the weekend.

Below, we’ve provided some useful information for some common enquiries you may need to make with your mobile network.

Billing Issues

UKIf you have a question about your bill or if you think it’s incorrect, you should contact your mobile network directly using the instructions above.

If you’d like to check on the status of your payments or if you’d like to change to a different payment method, it might be possible to do this through your online account area (e.g. through My EE, My O2, My3, My Vodafone, etc).

Coverage Issues

If you’re having problems getting coverage on your phone, it’s worth checking your mobile network’s online coverage map.

If it’s a temporary issue, there might be some maintenance work on your local phone mast. You can check for known service issues in your area on the EE, O2, Three and Vodafone websites.

The following table shows where you can find an online coverage map for each UK mobile network. It also shows you the underlying coverage provider for each network (for temporary issues, you should check on the coverage provider’s website to see if there’s any maintenance or known issues in your area).

Mobile Network BrandCoverage Provider2G3G4GCoverage Checker
ASDA MobileEE Check ASDA Mobile Coverage
BT MobileEE Check BT Mobile Coverage
Co-operative MobileEE Check Co-operative Mobile Coverage
Delight MobileEE Check Delight Mobile Coverage
EEEE Check EE Coverage
FreedomPopThree* Check FreedomPop Coverage
giffgaffO2 Check giffgaff Coverage
iD MobileThree Check iD Mobile Coverage
Lebara MobileVodafone Check Lebara Mobile Coverage
LIFE MobileEE Check LIFE Mobile Coverage
LycamobileO2 Check Lycamobile Coverage
O2O2 Check O2 Coverage
OrangeEE Check Orange Coverage
Plusnet MobileEE Check Plusnet Mobile Coverage
ROK MobileThree Check ROK Mobile Coverage
Sky MobileO2 Check Sky Mobile Coverage
T-MobileEE Check T-Mobile Coverage
TalkmobileVodafone Check Talkmobile Coverage
TalkTalk MobileVodafone** Check TalkTalk Mobile Coverage
TelloThree Check Tello Coverage
Tesco MobileO2 Check Tesco Mobile Coverage
ThreeThree Check Three Coverage
TPO MobileThree Check TPO Mobile Coverage
Vectone MobileEE Check Vectone Mobile Coverage
Virgin MobileEE Check Virgin Mobile Coverage
VodafoneVodafone Check Vodafone Coverage

* FreedomPop uses the mobile data connection for calling and texting. This means the coverage and service reliability is more limited compared to other networks using Three.
** At present, TalkTalk Mobile uses Vodafone as their network coverage provider. In November 2014, TalkTalk announced plans to change their network coverage provider to O2. No exact date has been given for the move to O2.

Lost or Stolen

Find My iPhone

It might be possible to locate your phone using Find my iPhone or Android Device Manager.

If your mobile phone has become lost or stolen, you might be able to find it either on the Find my iPhone service or on Android Device Manager.

You should contact your mobile network as soon as possible if either your mobile phone or SIM card have become lost or stolen. Your phone can be blacklisted from all UK mobile networks so nobody else will be able to use it (when calling up, you should have your handset’s IMEI number to hand).

Your SIM card can also be blocked from the mobile network. This will prevent additional charges from being run up on your account. You may still be liable for any charges up to the time when you inform your mobile network so it’s highly recommended you let them know as quickly as possible.

Transferring Your Phone Number

If you’d like to transfer to your mobile phone number to another network, you’ll need to contact your current network to request a PAC Code. For step-by-step instructions on how to do this, please select your current mobile network followed by the mobile network you’re joining:

PAC Code Finder: Transfer Your Number To Another Network

Your current network provider:

Your new network provider:

  More Information

For more information, see our in-depth article on how to transfer your phone number between networks.

Ending Your Contract

ContractTo end your Pay Monthly contract, you’ll normally need to contact your mobile network to do this. If you cancel your contract during the minimum initial term, there will normally be an early termination fee to pay for this. Otherwise, you’ll normally need to give 30 days notice (so your mobile network may continue charging you for another 30 days after you call up to end the contract).

If you’d also like to transfer your mobile number over to another network, you should request a PAC Code at the same time when you call up.

If you’re a Pay As You Go customer, there’s no need to call up to cancel your service. You can simply stop using the service, but no refunds are possible for the money you’ve already topped up to your account. Normally, your Pay As You Go service will continue to remain active for a certain amount of time after you stop using it (typically about 6 months but this can vary between 84 days and 360 days).

Complaints

Resolver

Resolver.co.uk from Money Saving Expert makes it easy to complain to your mobile network.

If you’d like to complain about your mobile phone network, you should contact them using the phone number listed above. It can also be worthwhile making your complaint in writing, so as to leave a paper record of it. Resolver.co.uk is a tool from Money Saving Expert that can help you with making a written complaint. Alternatively, you can send your complaint directly to the company, either by e-mail or by post.

Once you’ve made a complaint to your mobile phone network, they should handle it in accordance with their published code of practice. If you aren’t happy with how the complaint has been dealt with, you can then refer this to the relevant ADR (the independent ‘Alternative Dispute Resolution Scheme’).

Before you’re able to refer your complaint to an ADR, you’ll need a ‘deadlock letter’ for your mobile provider (this will state that you were unable to reach a resolution with them). Alternatively, you can complain to the ADR if more than eight weeks have passed since your initial complaint.

The following table shows the relevant code of practice and ADR scheme for each UK mobile network:

Mobile Network Code of Practice ADR Scheme
ASDA Mobile ASDA Mobile Code of Practice Ombudsman Service: Communications
BT Mobile BT Code of Practice Ombudsman Service: Communications
Co-operative Mobile Co-operative Mobile Code of Practice Ombudsman Service: Communications
Delight Mobile Delight Mobile Code of Practice CISAS
EE EE Code of Practice Ombudsman Service: Communications
FreedomPop FreedomPop Code of Practice Ombudsman Service: Communications
giffgaff giffgaff Code of Practice Ombudsman Service: Communications
iD Mobile iD Mobile Code of Practice Ombudsman Service: Communications
Lebara Mobile Lebara Mobile Code of Practice Ombudsman Service: Communications
LIFE Mobile LIFE Mobile Code of Practice Ombudsman Service: Communications
Lycamobile Lycamobile Code of Practice Ombudsman Service: Communications
O2 O2 Code of Practice Ombudsman Service: Communications
Orange EE Code of Practice Ombudsman Service: Communications
T-Mobile EE Code of Practice Ombudsman Service: Communications
Talkmobile Talkmobile Code of Practice Ombudsman Service: Communications
TalkTalk Mobile TalkTalk Code of Practice Ombudsman Service: Communications
Tello Tello Code of Practice TBC
Tesco Mobile Tesco Mobile Code of Practice Ombudsman Service: Communications
Three Three Code of Practice Ombudsman Service: Communications
TPO Mobile TPO Mobile Code of Practice Ombudsman Service: Communications
Vectone Mobile Vectone Mobile Code of Practice CISAS
Virgin Mobile Virgin Media Code of Practice CISAS
Vodafone Vodafone Code of Practice Ombudsman Service: Communications

If you have any questions about complaining to your mobile network, please see the Ofcom website. You can also get independent advice from the Citizens Advice Bureau, Consumer Advice Centre and Trading Standards.

More Information

For all support enquiries, including for the topics listed above, you should contact your mobile network for more information.

If you’re looking for general information about mobile phones in the UK, Ken’s Tech Tips is an independent website with information on how mobile technology works, a comparison of the best value deals, an in-depth review of most mobile networks and information on how to change your mobile network or handset.

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About Ken

Ken Lo

My passion is helping people to get the most out of their mobile phone. I've been blogging at Ken's Tech Tips since 2005.

Aside from writing about mobile technology, my interests are in software development, digital marketing and physics. Outside of the blog, I work with numerous technology companies helping them to explain their product and helping them to market it to consumers. Please get in touch for more information.

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