In our latest study into the performance of each network in the run-up to Christmas, Tesco Mobile takes the title of the best performing network followed by Three and T-Mobile.
What is the Ken’s Tech Tips index?
The Ken’s Tech Tips Index is our regular study looking into how well each mobile phone network is performing in terms of attracting new customers and retaining existing ones. We polled 6,145 people through our PAC Code Finder tool on their intention of switching network. From the answers, we determine how rapidly a network is gaining new customers and losing existing ones. The Ken’s Tech Tips “index score” is “the number of customers who join a given network for every 100 customers who leave that network”.
If a network has a high score in the Ken’s Tech Tips Index, it means they are gaining customers a lot faster than they lose them. This is perhaps a good indication that the products they provide are better value for consumers (or alternatively, it could just mean they are doing a great job with publicity or sales).